Privacy and data requests
Email [email protected] for all privacy and data-deletion requests, including GDPR erasure, CCPA/CPRA deletion, access, or correction. Please use this address rather than general support so your request stays on the privacy track.
If you want your personal data removed from Tradesyncer, you can submit a data deletion request, also called an erasure request under GDPR.
Request data deletion → or email [email protected].
What a deletion request covers
A deletion request applies to the account and email address you name in the request. When we process it, we:
- Disable that account so it can no longer be used to sign in.
- Delete personal data linked to that account that we are not legally required to keep, including trade records, login history, the account email address, and historical connection data, subject to technical and legal limits.
- Keep financial and bookkeeping records where the law requires us to, for example tax and accounting records.
After deletion is completed for that account, you cannot log in with that email. To use Tradesyncer again, you need a new account with a different email address.
What it does not cover automatically
If you have more than one Tradesyncer account, for example an old Gmail account and a newer ProtonMail account, we only act on the email you specify. We do not delete other accounts just because the addresses look similar or belong to the same person.
Tell us clearly:
- Which email or account should be deleted.
- Which email or account, if any, should stay active.
How to submit a request
Email our Data Department at [email protected] or our Data Officer, Arthur Pendelton, at [email protected] with:
- Subject: Data deletion request
- The exact email address of the account you want deleted.
- Confirmation that you are the account holder.
- If you have multiple accounts, which ones to keep.
We may ask for identity verification, for example a copy of ID, before we proceed. That protects you from someone else requesting deletion of your account.
What happens next
- The Data Officer confirms we received your request.
- We verify identity if needed.
- We process deletion for the account you named.
- We email you when it is done.
We aim to handle requests within the timeframes required by applicable privacy law, for example GDPR.
California privacy rights (CCPA/CPRA)
If you are a California resident, you may also have rights to know, delete, and correct personal information, and to opt out of certain sharing. Contact the Data Officer at [email protected].
Contact summary
- Data Department: [email protected]
- Data Officer: Arthur Pendelton — [email protected]
- Company: Tradesyncer.com. Use the addresses above for privacy and data-subject requests.
For non-privacy support, including billing, platform access, or trading issues, use your usual Tradesyncer support channel.