1. Introduction

Welcome to Tradesyncer! We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to the practices described in this policy. If you have any questions or concerns, please feel free to contact us at [email protected].

2. Definitions

Personal Data: Refers to any information that relates to an identified or identifiable individual. This includes information such as a name, email address, phone number, or any other details that can be used to identify a person directly or indirectly.

Tradesyncer: Refers to the platform accessible at www.tradesyncer.com, the associated domain tradesyncer.com, the Tradesyncer product, and the company Tradesyncer B.V., which is registered in The Netherlands.

Usage Data: Refers to information collected automatically when you interact with our services.

Cookies: Small files stored on your device (computer or mobile device) that are used to track your activity and preferences when using our services.

Service Providers: Third-party companies or individuals employed by Tradesyncer to facilitate our services, provide services on our behalf, perform related services, or assist us in analyzing how our services are used.

Third-Party Services: Refers to services provided by entities other than Tradesyncer that may have access to certain personal data when you use our services, such as through third-party login options or integration.

Data Controller: Means Tradesyncer, the organization that determines the purposes and means of processing your personal data.

Data Processor: Refers to any natural or legal person who processes data on behalf of the Data Controller. For instance, third-party payment processors like Stripe.

Data Subject: Refers to any living individual who is the subject of personal data held by Tradesyncer.

You: Refers to the individual using our services or accessing our platform, whose personal data is being collected and processed.

3. Information We Collect

3.1 Personal Data

When you use our services, we may request certain personally identifiable information to provide you with a better experience. This may include, but is not limited to:

Contact Information: Name, email address, phone number, and postal address, including city, state, and postal code.

Account Information: Username, password, and other registration details.

Transaction Information: Records of transactions and purchases made through our services.

3.2 Usage Data

We collect information automatically when you interact with our services. This data helps us understand how you use our platform and improve it over time. Usage data may include:

Device Information: IP address, browser type and version, operating system, and device type.

Activity Information: Pages visited, time spent on each page, referral sources, and clickstream data.

Log Data: Time and date of access, errors, and performance data.

4. Information from Third-Party Services

If you choose to register or sign in through third-party platforms such as Google, iCloud, Facebook, Twitter, or LinkedIn, we may collect information from your accounts on those services, such as your name, profile picture, email address, and other relevant details. This information is used to streamline your registration process and enhance your experience with our services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track your activity on our platform and store certain information. This helps us provide a more personalized experience and understand how our services are being used. The types of cookies we use include:

Essential Cookies: These are necessary for the operation of our services, enabling you to navigate our site and use its features.

Preference Cookies: These allow us to remember your preferences, such as language settings and login details, to provide a more tailored experience.

Analytics Cookies: These help us analyze how our services are used, enabling us to improve functionality and optimize user experience.

Advertising Cookies: These are used to deliver relevant ads based on your interests and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of our services.

6. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: To maintain, enhance, and optimize our services, ensuring they meet your needs.

Account Management: To manage your registration, authentication, and account preferences.

Processing Transactions: To process payments, fulfill orders, and manage billing information securely.

Communication: To contact you with updates, offers, and other information relevant to your use of our services.

Customer Support: To assist with inquiries, resolve issues, and improve our customer support efforts.

Analysis and Research: To conduct data analysis, identify usage trends, and improve our services and marketing strategies.

Legal and Compliance: To comply with legal obligations, enforce our terms of service, and protect our rights and interests.

7. Payment Processing

Tradesyncer uses third-party payment processors, such as Stripe, to handle all transactions securely. We do not store your payment card details. Your payment information is handled directly by these processors, and their use of your data is governed by their respective privacy policies. For more details, please refer to Stripe’s Privacy Policy.

8. Sharing Your Information

We may share your information in the following situations:

With Service Providers: We may share your data with third-party service providers who assist us with analytics, payment processing, customer support, and other services essential to our operations.

In Business Transactions: If Tradesyncer is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such changes and your rights in relation to your data.

With Affiliates and Partners: We may share your data with our affiliates or business partners to offer you products or services that may be of interest to you.

With Other Users: When you publicly share information on our platform, such as through comments or reviews, this data may be visible to other users.

With Your Consent: We may share your information for purposes not covered by this policy, but only with your explicit consent.

9. Data Retention and Transfer

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may transfer your data to locations outside your country of residence, ensuring that appropriate safeguards are in place to protect it in compliance with applicable data protection laws.

10. Security of Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account settings or contacting us directly. Please note that certain data may need to be retained for legal reasons or to complete any transactions you initiated.

12. Links to Third-Party Websites

Our services may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: [email protected]
Website Contact Form: https://tradesyncer.com/contact

Thank you for trusting Tradesyncer with your personal information. We are committed to safeguarding your privacy and providing a secure, reliable service.